Support
Returns & Refunds
We want you to love your Zenitzoo pieces. If something isn't right, here's how we fix it.
Report within 7 days
Email us with photos of the issue as soon as you receive your order.
Free replacement
Damaged or defective prints are replaced at no extra cost.
Full refund option
If a replacement isn't possible, we'll refund the full amount.
What we cover
- Prints damaged during shipping
- Defective or misprinted items
- Wrong item sent
- Missing items in your order
What we don't cover
- Change of mind after ordering
- Damage caused by improper handling or storage
- Normal colour variations between screen and print
How to request a return
Send an email to hello@zenitzoo.com with your order ID, a short description, and clear photos. We'll reply within 24 hours with next steps.
Start a return